Yes. We review your documents before anything is submitted, prepare and lodge the application, track its progress, and send you the visa once it is issued. You are told at each stage where things stand.
Are flights included in your packages?
Not by default. Package prices cover ground arrangements so you can compare them fairly. We will quote flights separately once we have live fares for your dates, or you are welcome to book your own — just send us the details so transfers can be timed correctly.
How close to the Haram will I actually be?
Every hotel on this site shows its walking distance in both metres and minutes, because 'close to the Haram' means very different things to different companies. If distance matters more than anything else to you, say so and we will build around it.
Is this my first time — will someone help me?
Yes. Tell us it is your first Umrah when you enquire and we will make sure you are briefed on what happens and when, and that a guide is available if you would like one. There is no expectation that you already know the practicalities.
Will someone meet me at the airport?
If airport pickup is part of your arrangement, yes — your driver will be waiting in arrivals with your name, and the contact details are on your travel documents before you fly.
What is included in a Ziyarat tour?
Transport, a guide if you have chosen a guided option, and time at each of the listed sites. Each Ziyarat option on this site lists exactly which sites it covers and roughly how long it takes.
How do I book?
Start by building your journey or choosing a package, then send us the enquiry. We come back with a written quotation confirming availability and the final price. Nothing is charged until you have that and are happy with it.
How do I pay?
Our team will confirm the available payment methods with your quotation. Never send payment to an individual's personal account, and never on the basis of a message alone — if anything about a payment request seems unusual, call us to verify it first.
What is your cancellation policy?
It varies by component, because the underlying supplier terms vary. Each hotel rate on this site shows its own cancellation terms, and your quotation summarises the position for your whole booking before you commit.
How do I reach you while I am travelling?
Your travel documents include a support contact that is monitored outside office hours. For anything urgent while you are in the Kingdom, use that number rather than email.
Can you guarantee my visa will be approved?
No, and you should be cautious of anyone who says otherwise. Eligibility and issuance are decided by the competent Saudi authorities. What we can do is make sure your application is complete, correct and submitted promptly, which removes the most common causes of delay and refusal.
Should I fly into Jeddah or Madinah?
It depends on the order of your journey. Flying into Jeddah suits itineraries that begin in Makkah; flying into Madinah suits the reverse. Many guests fly into one and out of the other, which avoids doubling back. We will suggest the routing that fits your plan.
Can I request connecting rooms for my family?
Yes, and you should request it at the time of booking rather than at check-in. Connecting rooms are limited at every property and cannot be guaranteed, but requesting early makes a considerable difference.
When is the best time to perform Umrah?
Outside Ramadan and the school holidays you will find the Haram calmer, prices lower and hotels closer in for the same budget. Ramadan is extraordinary but crowded and expensive, and it needs to be booked far in advance.
How long does the Makkah to Madinah journey take?
Around four and a half hours by private car, longer by coach with stops. We time departures around your check-out and the prayer schedule rather than putting you on the road at an awkward hour.
Can Ziyarat be arranged for someone with limited mobility?
Yes. We offer shorter, focused visits by private car that avoid long walks, and we can arrange a vehicle that accommodates a wheelchair. Tell us what is needed and we will confirm what is realistic.
Is the price I see on the website final?
No — it is an estimate based on the rates we hold, and we label it as such throughout. Hotel and flight availability changes constantly. Your written quotation is the price that counts.
Do I have to pay everything up front?
Typically a deposit secures your arrangements, with the balance due before travel. The exact schedule is set out in your quotation, along with which elements need to be paid in full earlier.
What happens if my visa is refused?
Tell us immediately. We will cancel what can be cancelled and recover what the suppliers allow. Refundable elements are returned; non-refundable ones generally cannot be. This is precisely why we advise against booking non-refundable flights before your visa is issued.
Which languages do you speak?
Our team assists in English and Arabic, with Malayalam and Urdu support available. Tell us your preference when you enquire and we will assign someone accordingly.
How long does visa processing take?
Processing times change with demand and with regulation, particularly around Ramadan. We will give you a current estimate when you enquire rather than quote a figure here that may be out of date by the time you read it.
What happens if my flight is delayed?
Tell us as soon as you know. We track arrival times for booked transfers and will reschedule your driver. If you have already travelled, use the support contact on your travel documents — it is monitored outside office hours.
Is breakfast included?
It depends on the property and the rate. Each hotel page lists what is included, and your itinerary will state it clearly before you confirm.
Do you provide religious guidance on performing Umrah?
We arrange travel, and we can arrange an experienced guide to accompany you. For rulings on how to perform the rites we encourage you to consult a qualified scholar or your local imam — that is not something a travel company should be advising on.
What is the difference between private and shared transfers?
A private vehicle departs when you are ready and goes directly to your destination. A shared transfer costs considerably less but waits until the vehicle fills and may make additional stops. For families and elderly travellers the private option is usually worth the difference.
Can I change my booking after confirming?
Usually, though it depends on the cancellation terms of each element. Flexible hotel rates can often be amended at no cost; non-refundable rates and issued tickets generally cannot. Your quotation states the terms for each component.
What documents will I need?
Typically a passport valid for at least six months beyond your travel date, a recent passport-style photograph on a white background, and confirmed accommodation and return travel details. Requirements vary by nationality and can change, so we confirm the exact list for your situation before you start gathering anything.
Do you have accessible rooms?
Several of our properties offer step-free access and accessible bathrooms. Tell us what you need — a roll-in shower, grab rails, a room near the lift — and we will confirm in writing what the hotel can provide before you commit.
